Question 1

How soon will I get my order?

Accepted Answer

Each piece is designed and detailed by hand, and we only craft a limited number every day. Orders are made in 1–3 days and dispatched within 3–5 business days.

Question 2

How can I track my order?

Accepted Answer

After dispatch, you'll receive a tracking link via email so you can follow your shipment in real time.

Question 3

What if my order gets delayed?

Accepted Answer

Since every piece is printed to order and finished by hand, occasional delays may happen. We'll keep you updated throughout the process.

Question 4

What if my order arrives damaged?

Accepted Answer

We pack every order carefully. If it arrives damaged or defective, message us within 48 hours of delivery with photos and we'll replace it or refund you.

Question 5

What makes CraftMindLab pieces special?

Accepted Answer

Every piece is created from scratch — from concept sketches and 3D modeling to printing and hand assembly.

Question 6

Can I get something personalised?

Accepted Answer

Yes. In our CraftMind Lab you design it yourself — photo frames, keychains, fridge magnets, photo strips, retro frames and photo books.

Question 7

What materials do you use?

Accepted Answer

We use premium plant-based bioplastic derived from corn starch. It's durable, eco-conscious, and creates a beautiful finish.

Question 8

Do you offer international shipping?

Accepted Answer

Not yet. We currently ship across India only.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major payment methods including UPI, debit cards, credit cards, net banking, and selected wallets.

Question 10

Can I cancel or change my order?

Accepted Answer

If production hasn't started yet, we may be able to modify or cancel your order. Reach out as quickly as possible.

FAQ

Answers before
you even ask.

We’re always here to help.

FAQ

Answers beforeyou even ask.